Your Privacy
Privacy Policy
RevAI ("we," "us," or "our") provides AI-powered technology services for automotive dealerships. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, interact with our AI systems, or use our services.
This policy covers two audiences: dealer clients (dealerships using our platform and services) and consumers (individuals interacting with dealer websites, AI chat, or Voice AI powered by RevAI).
Privacy at a Glance
- We never sell your personal data
- You own your data — export it anytime in CSV or JSON format
- AI chat and Voice AI interactions are disclosed before they begin
- Voice recordings are encrypted and deleted per your retention schedule
- You can opt out of AI-driven decision-making at any time
- We comply with CCPA, GDPR, and Colorado AI Act (effective June 2026)
- Data deletion requests are fulfilled within 48 hours
1. Information We Collect
Information You Provide
- Email address
- First and last name
- Phone number
- Company/dealership name
- Job title
- Project requirements and business information
- Messages submitted through contact forms
Information Collected Automatically
- Internet Protocol (IP) address
- Browser type and version
- Operating system
- Pages visited and navigation patterns
- Time and date of visits
- Referring website
- Device type and screen resolution
Information from AI Interactions
- AI Chat: Chat transcripts, timestamps, topics discussed, and resolution outcomes when you interact with AI chat on dealer websites powered by RevAI
- Voice AI: Voice recordings of phone calls handled by our AI voice system, call duration, caller phone number, call transcripts, and intent classifications
- Behavioral Data: Website engagement patterns, page view sequences, form interaction data, and click patterns used for lead scoring and service improvement
2. How We Use Your Information
We use collected information to:
- Provide, operate, and maintain our services
- Process and respond to inquiries and service requests
- Notify you of changes to our services
- Provide customer support
- Analyze usage patterns to improve our services
- Monitor for technical issues and security threats
- Generate AI-driven responses in chat and voice interactions
- Score and prioritize leads based on engagement signals
- Produce analytics dashboards and reports for dealer clients
- Comply with legal obligations
3. AI Systems & Automated Decision-Making
RevAI deploys artificial intelligence in several customer-facing systems. We believe in transparency about how these systems work.
AI Chat
Our AI chat system operates on dealer websites to answer customer questions, schedule appointments, and route inquiries. Chat interactions are processed in real time by large language models. Chat transcripts are stored and accessible to the dealer client. The AI identifies when a question requires human expertise and transfers the conversation to a live team member.
Voice AI
Our Voice AI system handles inbound and outbound phone calls for dealerships. Callers are informed at the beginning of each call that they are interacting with an AI system and that the call may be recorded. Voice AI processes speech in real time, provides responses, and can transfer calls to human staff. See Section 4 for detailed voice recording disclosures.
Lead Scoring
Our analytics platform uses behavioral signals — including website visits, chat interactions, form submissions, and call history — to generate lead scores. These scores help dealership staff prioritize follow-up. Lead scores inform prioritization but do not automatically approve or deny any consumer request.
Your Rights Regarding AI
- Right to know: You can request information about how AI was used in any interaction with you
- Right to human review: You can request that a human review any AI-driven decision or interaction
- Right to opt out: You can opt out of AI-driven processing by contacting us at artur@getrevai.ai
- Right to explanation: You can request an explanation of how automated decisions were made
4. Voice Recording Disclosure
When Recordings Occur
Voice recordings are made when calls are handled by our Voice AI system. This includes inbound calls to dealer phone numbers routed through our platform and outbound calls initiated by our system.
Caller Notification
All callers receive an audio disclosure at the beginning of the call informing them that: (1) they are speaking with an AI system, (2) the call may be recorded, and (3) they can request to speak with a human at any time.
Storage & Security
Voice recordings are encrypted in transit and at rest. Recordings are stored on secure servers located in the United States. Default retention period is 90 days, configurable by the dealer client.
Access
Recordings are accessible to authorized dealer staff and RevAI support personnel (with dealer permission only). Recordings are not shared with any third party except as required by law.
Two-Party Consent States
For calls involving parties in two-party consent states (California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Oregon, Pennsylvania, Washington), our system provides the required notification and obtains consent before recording begins.
Deletion
- Recordings are automatically deleted after the retention period
- Consumers can request immediate deletion by contacting the dealer or RevAI
- All recordings are deleted within 30 days of dealer contract termination
5. Data Ownership & Portability
Your data belongs to you. This is not just a policy — it is a core principle of how we operate.
For Dealer Clients
- Full ownership: All data generated through our platform — leads, chat transcripts, voice recordings, analytics, website content — belongs to the dealer
- Export anytime: Request a full data export at any time. Supported formats: CSV, JSON, or API access
- Export timeline: Data exports are delivered within 5 business days of request
- Post-termination: Upon contract termination, we provide a complete data export and delete all dealer data from our systems within 30 days
- No lock-in: We never hold data to prevent you from switching providers. Your data leaves when you leave
For Consumers
- Access: You can request a copy of any personal data we hold about you
- Deletion: You can request deletion of your personal data. We fulfill deletion requests within 48 hours
- Portability: You can request your data in a machine-readable format (JSON)
6. Data Sharing & Third Parties
We do not sell, trade, or rent personal information. We share data only in these circumstances:
- Service providers: Trusted third parties who help us operate our services (hosting, AI model providers, analytics platforms), bound by data processing agreements and confidentiality obligations
- Dealer clients: Consumer interaction data (chat transcripts, call records, lead information) is shared with the dealer whose website or phone system the consumer interacted with
- Legal requirements: When required to comply with law, regulation, subpoena, or legal process
- Safety: To protect the rights, safety, or property of RevAI, our users, or others
- Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected parties
We do not share personal data with AI model providers for the purpose of training their models.
7. Data Security
We implement industry-standard security measures to protect your information:
- Encryption in transit (TLS 1.2+) and at rest (AES-256)
- Access controls with role-based permissions
- Regular security assessments
- Secure infrastructure hosted in the United States
- Incident response procedures with notification within 72 hours of a confirmed breach
No method of transmission over the Internet is 100% secure. While we use commercially reasonable measures to protect your information, we cannot guarantee absolute security.
9. Your Rights
All Users
Regardless of your location, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Object to processing
- Data portability
- Withdraw consent
California Residents (CCPA)
If you are a California resident:
- Right to know what personal information we collect and how it is used
- Right to delete personal information
- Right to opt-out of sale of personal information (we do not sell your data)
- Right to non-discrimination for exercising your rights
Colorado Residents
Colorado Privacy Act: Right to access, correct, delete, and opt out of targeted advertising and profiling. Colorado AI Act (effective June 2026): When AI is used in interactions that may affect you, you have the right to:
- Be informed that AI is being used
- Receive an explanation of how the AI system works
- Opt out of AI-driven decision-making
- Request human review of AI-driven decisions
- File a complaint if you believe AI was used improperly
EU Residents (GDPR)
If you are an EU resident:
- All rights listed above, plus right to restrict processing
- Data Processing Agreements are in place with all third-party processors
- Standard Contractual Clauses used for international data transfers
- Right to lodge a complaint with your local supervisory authority
To exercise any of these rights, contact us at: artur@getrevai.ai
10. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, technology, or legal requirements. We will notify you of significant changes by posting the updated policy on this page and updating the "Last Updated" date. For material changes, we will provide notice via email to dealer clients.